Feedback and Complaints Management for patients, relatives, visitors and referring physicians

Dear patients, relatives and visitors,

at the Hannover Medical School we work every day on ensuing the best possible care and support.

If you have a suggestion or criticism that you cannot/could not resolve on site, let us know and we will take care of it. In case of praise, we will gladly pass it on to the concerned department.

We take your report very seriously and endeavour to respond to it promptly, in a solution-oriented, trusting manner and to the satisfaction of all parties.

We act in accordance with the Charter of Diversity signed by the MHH in 2013.

Please use our online form to contact us.

Telephone availability:

The feedback and complaints management team can be reached by telephone from outside the MHH on 0511532-6632, from a patient bed on 92-6632. Should you not reach us, please leave us a message on our answering machine or use our online form.

Postal address:

Hannover Medical School
Feedback- und Beschwerdemanagement, OE 1120
Carl-Neuberg-Straße 1
D-30625 Hannover

Visitor address:

If you would like to speak to us in person, we kindly ask you to make an appointment.

Hannover Medical School
Administration building M19, level S0
Helstorferstr. 7
D-30625 Hannover

Please use our online form to tell us about your concerns.