Central Qualitiy Management of Hannover Medical School

 

High-quality patient care requires not only sound medical expertise, but also the highest quality in all processes involved in the provision of care.

The Central Quality Management unit aims to strengthen cooperation between clinics, institutes, facilities and divisions at MHH, optimize processes, develop standards and ensure consistently high quality.

The wishes and needs of the people who place their trust in MHH and its employees motivate us every day to continue improving MHH.

On the following pages you will find an overview of our tasks as well as your contact persons.

 

Our Tasks

Quality Management

The quality management team implements the requirements of the DIN EN ISO 9001:2015, supports the clinical departments, institutes, facilities and divisions in implementing the standard…

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Feedback and Complaints Management

The feedback and complaints management team addreses the concerns of patients and relatives in liaison with the relevant MHH professionals.

 

 

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Quality Assurance

The quality assurance team supports the clinical departments in collecting and implementing legally required quality controls.

 

 

 

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Survey/Questionnaire

The Surveys team develops and conducts internal and external surveys, such as patient and referrer surveys or the evaluation of events, as paper&pencil or online questionnaires.

 

 

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