Risk management - current status 2009

Behavior during an incident

Thursday, Sept. 10, 2009 / Hannover Medical School

Each of us has certainly been confronted with an incident or even been involved in one. It is therefore very important to know how to deal with such a difficult situation.
In our view, lessons must be learned from this negative experience in order to avoid a possible repetition, but also to limit the damage for all those affected and involved as far as possible and not to allow further damage to arise from inexperience or unconsidered formalism.
We are prepared to talk openly about this experience. Those affected and involved will report on their own experiences, and this topic will be supplemented by experts. This will give you an overview of how to deal with errors, complications and damage from the perspective of the patient, the physician, the liability insurance company, the lawyers and the clinical risk manager, i.e. from the crisis to the management of the situation after the incident.

Presentations:

Patients' experiences with errors and harm during treatment
Hannelore Loskill, Deputy Federal Chairwoman of the Federal Self-Help Working Group
(BAG SELBSTHILFE); Board member of the Patient Safety Action Alliance (free speech)

My experience and how I deal with complications, errors and damage as a physician
Prof. Dr. med. Emilio Dominguez, Chief Physician, Clinical Department for General, Visceral and Vascular Surgery, Klinikum Nordstadt Hannover

Claims management from the perspective of the clinical risk manager
Dr. med. María Inés Cartes, Risk Manager MHH, Hanover

Every minute counts - crisis communication using the example of rabies after transplantation
Dr. med. Dipl.-Journ. Arnd Schweitzer, freelance medical journalist and former MHH press spokesman, Hanover

Recommendations and expectations regarding behavior in the event of an incident from the perspective of lawyers and liability insurers
Dipl.-Betriebswirt Ingo Gurcke, Managing Director Ecclesia mildenberger HOSPITAL, Detmold,
RA Yvonne Marckhoff Ecclesia mildenberger HOSPITAL, Detmold