Crisis counselor in the hospital

How do I deal with parents and relatives in difficult situations? How do I protect myself from excessive psychological stress?

In our day-to-day work, we are repeatedly confronted with situations in which we have to deal with acute crisis situations such as sudden death or an acute serious or chronic illness of our patients.

This leads to extraordinary psychological stress for both the parents of the children concerned and the staff treating them. The work of the pediatric intensive care network in particular shows the great need for support in these situations. However, due to the lack of trauma psychologists or other counseling facilities or Institutions, this need cannot be met.

In order to provide professional psychological and social support to parents and families of seriously ill, injured and deceased children, as well as to the teams treating them in this difficult situation and beyond the period of hospitalization, we have joined forces with the Institute for Human Resources in Freiburg and the "Kleine Herzen Hannover" association to set up a crisis intervention network. The aim is to establish a supra-regional network in the PIN pediatric network, based on physicians and nurses who have been professionally trained as crisis counselors.

The courses to date have been extremely well received. The project of the "Kleine Herzen Hannover" association has now been awarded several prizes.

The course fees for the team from the PIN are paid by the "Kleine Herzen Hannover" association. The number of participants is limited to 15 per course. Highly qualified training is provided by the Institute for Human Resources (IHR, Freiburg), which works closely with the DRK. The course content will include psychological stress and strain factors of affected parents, grief and stress reactions and disorders, health-promoting coping strategies, salutogenesis and resilience, conversation techniques, self-protection and mental hygiene.

Target group & course content

The course is aimed at socially competent and mentally resilient people with a psychological, pastoral or medical profession (physicians, nurses, therapists and others) in the context of intensive medical, cardiological, oncological or psychosomatic care of children.

Training objective

• The course enables participants to provide competent psychosocial support to parents and relatives of seriously ill, injured or deceased children.
  

Training content

Psychological stress and strain factors of affected parents

Grief & stress reactions and disorders

• Acute stress reaction & post-traumatic stress disorder
• Adjustment disorder, depressive disorder
• Grief reactions, healthy & pathological grief
  

Conversation management in crisis situations

• Basics of successful Communications
• Principles of action for acute and medium-term aftercare
• Communications in crises
• Intercultural aspects
  

Self-protection & mental hygiene

• Own limits & resources
• Promoting your own resilience
• Collegial counseling & supervision

Dates 2025

We offer a basic course with training as a crisis counselor. In addition, there are further training courses after the basic course with special topics.

Organization of the course

Since 2020, an official certificate can be issued for the qualification as a crisis counselor. According to the requirements of the German Consensus Conference on Crisis Support, 80 hours of training are mandatory. This can be achieved by attending the basic course and two 2-day follow-up courses. Participation in the basic course or the follow-up courses can, of course, also take place without the aim of obtaining the certificate. Participants who have already completed a basic course and/or follow-up courses in the past can also obtain the certificate. The training you have already completed to become a crisis counselor will be credited.

Participation fee

The costs for the crisis counselor course for each course participant in the amount of € 750.00 are borne by the association "Kleine Herzen Hannover e.V.".

You only have to pay a own contribution/participation fee of € 50.00 which includes a small snack and drinks. Your place is guaranteed once you have paid the fee.

With your binding registration, you agree to pay your own contribution, which must be transferred to the account below within 4 weeks. This also applies if you do not show up for the course without canceling in good time. Only cancellations received at least 4 weeks before the start of the course are considered to be on time. The full personal contribution is also due for alternates. Reimbursement is not possible in the event of course discontinuation or interruption.

Bank details:

Recipient: Hannover Medical School

IBAN: DE15 2505 0180 0000 370371

BIC: SPKHDE2H - Sparkasse Hannover

Purpose: Cost center 19380034 Crisis counselor course "Course no. + name"

Informal registration for the workshop is possible by e-mail, fax or telephone.

Registration contact

Hannover Medical School
Pediatric Cardiology and Intensive Care Medicine
Ms. K. Bulin or Ms. G. Handke
Carl-Neuberg-Str. 1
30625 Hannover

Phone +49 511 532-6752 or -6751
Fax +49 511 532-9038

pin@mh-hannover.de

Do you have any questions?

Please contact us by e-mail!