The first point of contact for you as a patient in the Central Emergency Room is the registration desk. Specially trained members of our emergency care team will carry out an initial assessment (triage), which will determine the urgency of your treatment. Furthermore, you will be assigned to the MHH department responsible for initial treatment in the emergency department, depending on the reason for your presentation. This is followed by administrative patient admission, where your health insurance card is scanned and you receive a patient file. Depending on the symptoms, the first step in the treatment process is supplemented by further diagnostics (e.g. an ECG) or a blood sample before you are either taken directly to a treatment room or asked to take a seat in the waiting room.
The Central Emergency Room of the MHH has:
- 2 shock rooms
- 13 treatment rooms (3 of which are for patients requiring isolation)
- 2 procedure rooms (septic/aseptic)
- 1 plaster room
For some examinations, you will be directed to special examination rooms within walking distance of the Central Emergency Room (e.g. ear, nose and throat diseases, certain radiological imaging). Our Central Laboratory works for you 24 hours a day in the background.
After medical treatment and, if necessary, further diagnostics (e.g. X-ray, CT), a decision is made as to whether your further care can be provided on an outpatient basis, e.g. by your family physician, or whether emergency inpatient admission is necessary. This usually takes place at the Medical School, although a transfer to another hospital is also possible. If you are discharged home, you will receive a written report (including the examination results) following the medical consultation for submission to your GP or specialist.
